1. Who we are

The service is provided by the MOVEV group company operating in the country of the station or your account. Its corporate name, registration number, and applied taxes are listed on your receipt.

Registration: MOVEV Uruguay SAS, RUT 220 489 420 017 · MOVEV Ltd, Company No. [to complete].

2. Account

• You must be over 18 years old and provide true information.

• You are responsible for your password and what is done with your account, your RFID cards, and your vehicles with AutoCharge.

• If you lose an RFID card or change your vehicle, deactivate them in the app. Until you do, the associated charges will be billed to your account.

• You can close your account whenever you want from the app. Before doing so, you must settle any outstanding debt. Any credit balance will be treated in accordance with clause 5.

3. Charging sessions

Rates. Before each charging session, the app displays the station's rate in local currency including taxes: connection fee, price per kWh (may vary by time slot), occupancy fee, and grace period. The rate in effect at the start of the session applies.

As a guest. You pay by card. At the start, we hold a maximum amount (pre-authorization) which is shown before payment. Upon completion, we charge only the actual consumption and release the rest. The release period depends on your bank.

With an account. The cost is deducted from your wallet. With AutoCharge or RFID, the charging session starts as soon as you connect the vehicle or tap the card.

Occupancy fee. When the charging session ends, you have a grace period to remove the vehicle. If it remains connected after that, the occupancy fee per minute indicated at the station is charged. The app notifies you when the charging session is complete.

Measurement. Energy is measured by the charger. The speed depends on your vehicle, battery level, temperature, and available power. We do not guarantee a specific power or charging time.

Availability. The status of the stations on the map is for informational purposes only. We do not guarantee that a station will be vacant or working when you arrive.

Interrupted charging sessions. If a charging session is cut short due to a station failure, we only charge for the energy delivered. If you believe a charge is incorrect, please notify us within [30] days of the receipt.

4. Wallet and currencies

• When registering, you choose your country and one of the two currencies enabled for it (the local currency or the alternative indicated in the app). You can only change your currency with a zero balance.

• You top up your balance using the payment processor of your country. There is a minimum top-up amount, which is shown in the app.

• The balance is a prepayment to be used in the MOVEV network. It does not generate interest, is not a bank deposit, and cannot be transferred to other people.

• If you charge in a country with another currency, we convert the cost using the market exchange rate in effect at the start of the charging session plus the exchange margin shown in the app before starting the charging session. The exchange rate remains fixed until the end of that session. The receipt shows the local amount, tax, exchange rate, margin, and the amount debited.

• If a charging session ends above your balance, the wallet may go into a negative balance. You must settle it before your next charging session.

5. Balance refund

[Define policy. Proposal: unused balance is refunded upon user request when closing the account, using the same payment method, deducting processor costs.] Refunds are always made through the processor with which the payment was made.

6. Memberships

• Memberships are monthly plans that offer a percentage discount on charging sessions, valid in all countries of the network. The price of each plan is shown in your wallet's currency.

• They are paid with the wallet balance and renew automatically every 30 days.

• No balance on renewal: we will notify you and you have 7 days to top up your balance. If you do not, the membership will be cancelled.

• Upgrading plan: we charge the proportional difference for the remaining days. The renewal date does not change.

• Downgrading plan: the change takes effect from the next renewal, with no refund.

• Cancelling: you can cancel whenever you want. The membership remains active until the end of the already paid period and there is no proportional refund.

• We may change the prices or benefits of the plans by giving you at least [30] days' notice. The change takes effect from the next renewal.

7. Invoices and taxes

Prices include the taxes of the country where the station is located. We issue the corresponding tax invoice according to the laws of that country. Wallet top-ups are prepayments, and the tax invoice is issued for each transaction, unless local law provides otherwise.

8. Correct use of stations

• Only use compatible vehicles and cables, and follow the station's instructions.

• Do not damage, tamper with, or block the equipment. If you see a fault or hazard, do not use the station and notify support.

• Respect the rules of the location where the station is situated (schedules, parking, access).

• If you cause damage to a station through improper or negligent use, we may claim the cost from you.

9. Suspension

We may suspend or close an account, or block a payment method, in case of fraud, unpaid debts, unjustified chargebacks, or improper use of the network. We will notify you of the reason, unless prevented by law, and you may request a review.

10. Liability

• We are liable for damages caused by a failure of our stations or the service, to the extent permitted by law.

• We are not liable for damages caused by your vehicle, your cables, or your equipment, by improper use of the station, by power or internet outages beyond our control, or by force majeure.

• We are not liable for the services of the location where the station is situated (parking, shops).

• Nothing in these terms limits the rights granted to you by the consumer protection law of your country (in Uruguay, Law 17,250).

11. Intellectual property

The MOVEV brand, the app, the site, and their contents belong to MOVEV. We grant you permission to use the app solely for your personal use of the service.

12. Privacy

We process your data according to our Privacy Policy.

13. Changes to these terms

We may update these terms. If the change is significant, we will notify you in the app or by email at least [15] days in advance. If you do not agree, you can close your account before it takes effect.

14. Governing law and disputes

For users and charging sessions in Uruguay, Uruguayan law applies and the courts of [Montevideo] are competent, without prejudice to consumer rights to make claims in their domicile. In other countries, the law of the country where the charging session took place applies.

Before making any claim, please write to us at sos@movev.app.
We will respond within [10] business days.

Last updated: 10/01/2026