Privacy Policies
This policy explains what personal data MOVEV processes when you use the MOVEV app, the movev.eu website, and our charging stations, what we use them for, and how you can exercise your rights.
Juan S. de León
Head of Charging Infrastructure
1. Who is responsible for your data
The entity responsible for your data is the MOVEV group company operating in the country of your account or the station where you charge. Its corporate name and registration number are listed on your receipt.
Registration: MOVEV Uruguay SAS, RUT 220 489 420 017 · MOVEV Ltd, Company No. [complete].
Privacy Contact: policies@movev.app
2. What data we collect
We only ask for what is necessary to allow you to charge and pay. You can view the map and rates without an account.
Category | Data | When |
|---|---|---|
Account | Name, email, phone, country, language, wallet currency, password (encrypted) | Upon registration |
Guest charging | Email or phone for the receipt; card details, processed only by the payment processor | When paying without an account |
Vehicle and AutoCharge | Registered vehicles and the vehicle identifier sent by the charger (EVCCID/MAC); associated RFID cards | When activating AutoCharge or RFID |
Charging sessions | Station and connector, start and end time, kWh, power, battery level reported by the car, occupancy time, cost | During each charging session |
Wallet and payments | Balance, top-ups, debits, applied exchange rate, membership, payment method used, last digits and brand of the card | During each transaction |
Billing | Tax details you provide (for example, RUT or document) and issued receipts/invoices | If you request an invoice |
Location | Approximate or precise location of the device, only if you allow it | To show nearby stations |
Device and usage | Model, operating system, app version, notification token, technical and error logs | When using the app |
Support | Messages via WhatsApp, email, or form | When you contact us |
Legal acceptance | Date and version of the terms and this policy that you accepted | Upon registration or guest payment |
We do not store your full card number. We do not process sensitive data.
3. How we use it
Purpose | Legal basis |
|---|---|
Create and manage your account and wallet | Performance of contract (Terms of Use) |
Start, measure, charge, and bill charging sessions, including occupancy fees | Performance of contract |
Recognize your vehicle with AutoCharge or RFID | Your consent, which you can withdraw by disabling it in the app |
Convert currencies and apply membership discounts | Performance of contract |
Issue tax invoices and maintain accounting and audit records | Legal obligation |
Prevent fraud, unpaid debts, and improper use of the stations | Legitimate interest |
Send you charging alerts, receipts, and service changes | Performance of contract |
Send you news and promotions | Your consent; you can unsubscribe at any time |
Improve the app and the network using aggregated statistics | Legitimate interest |
Handle inquiries and claims | Performance of contract and legitimate interest |
We do not sell your data or make automated decisions with legal effects on you. A block due to debt or fraud can always be reviewed upon your request.
4. Who we share data with
We share only what is necessary for each service, with providers contractually bound to protect your data:
Payment processors, who receive the card and payment data directly.
Cloud infrastructure providers, email, and notification delivery services.
Map providers, to display maps and routes.
Charging networks and terminals connected to our stations, sharing only session data.
Station hosts, who see usage statistics of their station, without your name or contact details.
MOVEV group companies, to operate your account in multiple countries.
Authorities, when required by law.
[Add here any analytics or advertising tools used by the app.]
5. International transfers
Your data may be stored and processed outside your country by our providers and group companies. When the destination country does not offer an adequate level of protection according to Uruguay's Law 18,331 or the European GDPR, we use standard contractual clauses or other safeguards recognized by the competent authority.
6. How long we keep it
Account, vehicles, and preferences: while the account is active.
Charging sessions, payments, receipts, and tax invoices: for the period required by each country's law (in Uruguay, generally [5] years), even if you close the account.
Technical logs: up to [12] months.
Support messages: up to [24] months since the last contact.
Once these periods expire, we delete or anonymize the data.
7. Security
We use encrypted connections, passwords and payment keys encrypted in the database, restricted access by role and country, and logging of team actions. No system is infallible: if an incident affecting your data occurs, we will notify you and the authority as appropriate.
8. Your rights
You can request at any time:
access to your data and a copy of it;
rectification of incorrect data;
deletion (account closure), except for what we must retain by law;
objection or restriction of certain processing;
portability, where applicable;
withdrawal of your consent (AutoCharge, location, promotions), without affecting what was done prior.
How to do it: from the app (Profile → Request account closure, or Settings → Delete account), or by writing to [privacidad@movev.eu]. We respond within legal timeframes (in Uruguay, 5 business days for access).
If you are not satisfied, you can file a complaint with your country's authority: in Uruguay, the Unidad Reguladora y de Control de Datos Personales (URCDP); in the European Union, your local data protection authority.
9. Minors
The app is intended for users over 18 years old. We do not knowingly create accounts for minors. If we detect one, we will close it.
10. Changes to this policy
We may update this policy. If the change is significant, we will notify you in the app or by email before it takes effect. The date of the last version is shown at the beginning.
Last updated: 10/01/2026